About the platform

Examples of use:

• Customer service for frequently asked questions.

• Appointment and technical visit scheduling.

• Due date notifications, payment management, schedule, and availability inquiries.

• Sending abandoned cart messages, status updates on requests/orders, and sales confirmations.

• Converting WhatsApp voice messages to text.

• Reading and processing documents, medical prescriptions, or driver's licenses.

Examples of use:

• Assisting with employee onboarding and training, serving as a central channel for company information and processes.

• Event center agent that informs customers about monthly shows, ticket prices, where to buy them, and entry requirements.

• Assistant for product inquiries and frequently asked questions, such as car model details, general insurance coverage information, and credit eligibility requirements.

Examples of use:

• Analyzing court rulings and taking subsequent actions, such as freezing bank accounts.

• Internal assistance for customer service agents, integrated with company systems.

• Appointment and activity booking, presenting customers with different options based on collected information.

• Managing and negotiating collections and overdue payments.

• Booking travel packages based on customer preferences, availability (dates and budget).

Examples of use:

• Recommending products or services based on preferences.

• Replicating online stores on WhatsApp, with the ability to display catalogs and search for products.

• Redirecting customers to a specific inquiry branch, such as exploring options for certain types of products or services.

Our goal is to help you automate more and more tasks. That’s why our fee is based on the number of sessions. From this unit of measurement, we offer monthly packages starting at 2,500 sessions and going up to over 1 million.

A session includes all the messages within a conversation from the moment it starts until it is closed by the customer or due to a "timeout." The number of incoming or outgoing messages in a session does not matter.

Within the platform, create as many users as you want and assign them different roles based on their usage. Don’t worry about the number of users—it won’t affect your bill!

Design as many flows as you want on our platform—this won’t affect your quota. Your monthly fee also won’t change based on the number of modules or channels you have active (WhatsApp, Instagram, webchat, etc.). We want you to use Hey Now for everything!

If your virtual agent uses artificial intelligence (AI), the costs will be included in the monthly fee—no surprises.

All packages starting from 5,000 sessions include support team hours, which can be used to enhance the number and quality of actions your virtual agents perform—allowing you to delegate more tasks to our platform. For smaller packages, we can quote optimizations on demand.

We want our customers to have the best experience with our tool. That’s why we have a customer success team that will support and guide you every step of the way.

We have pre-trained models for the most common needs in each industry, but we also offer a flow designer so you can add new flows or easily improve the current ones. You can also train your own AI models.

You can download all the conversation data from the platform at any time, including phone numbers. You can use standard reports, design custom reports, or connect our API to your systems.

Our team continuously monitors the performance of all platforms to ensure you have a robust experience with no service outages.

We assist your customers in the languages you define, including local idioms.

You can design outbound message campaigns based on the rules you want. It's as simple as defining: 'if it rains, send message A; if it's sunny, send message B.